Frequently Asked Questions

1.   How do I contact SyMed Corporation?

Please use our Contact Us page for a list of ways you can get in touch with SyMed Corporation.

2.   I am a Physician or other Medical Provider and I would like to talk about becoming a billing client?

Please use the Contact Us page and either email sales or call in and ask to speak with our New Client Representative.

3.  How much are your billing services?

Billing Service fees are a small percentage of all your submitted claims.  Each quote is unique to the client as a number of factors can influence price like the type of claims, number of claims and ease of coding.  Please call us and ask to speak to our New Client Representative to receive a quote.

4.   I am interested in Claims Manger, Claims Manager Pro or Trips Manager Pro for my Medical Practice or Billing Service, whom do I contact?

Please contact our sales department.  You can get their contact information from out Contact Us page.

5.   How much does Claims Manager, Claims Manager Pro or Trips Manager Pro cost?

Claims Manager is our introductory Medical Billing Software and can be leased for $95 a month. For our comprehensive revenue management software packages please Contact Us .

6.   I am a NEMT provider, does SyMed Corporation have a billing solution for me?

Yes, SyMed can help you as a billing service or you can use our billing software Trips Manager Pro which is specifically designed to make billing as easy as possible for Non Emergency Medical Transportation providers or any Medical Transportation provider.

7.   Is support included with a purchase of your software?

You get free support for the first 45 days after purchase.  A support contract can be entered into which includes free upgrades after this point or you can pay a fee each time you need support.

8.  How much does support cost?

We  offer support plans which include free upgrades and unlimited call times and email support during our normal business hours of 8:30AM to 5PM Pacific Time. You may also obtain support on a per minute basis. Call us for a quote on our support options.

9.   I have Claims Manager, Claims Manager Pro or Trips Manager Pro and I need support whom do I contact?

You can email support at support@symedcorporation.com or you can use our Contact Us page and phone in for support, just let the operator know you want Software support.

10.  I would like a demo of your software or billing services, how do I get one?

Please use the Contact Us page and either email customerservice@symedcorporation.com or call in and ask for a demo.